Benadryl needed for itchy sheets, won't help with cust serv

The sheets are not soft and they are scratchy. I bought them based on the Tempurpedic name. I took one set rewashed and soaked and they are still scratchy there is no softness to them at all. Even worse I emailed customer service only to receive a generic response. As a convenience they offered me the link to their return policy. Who even says that? They also stated they are a sustainable company? Although I love my mattress and adjustable base I would not buy accessories. I do not understand how they won an award for online purchasing customer service!

Customer service? Sorry we can't do that.

We ordered the king size sheet set to replace the ones we bought at the time of our mattress purchase. When the sheets arrived we immediately realized that these were not the same sheets. We contacted customer service to send the unopened sheet sets back (2 sets) at over $300. We were told no returns are allowed. So I was forced to keep sheets that we will not use and purchased the correct sheets "Dream Fit" which no longer is affiliated with TemperPedic.

Sadly Disappointed

I ordered these cotton sheets in Sandstone. I'm an interior designer and familiar with color.. Very disappointed with the color and a NO RETURN policy... These sheets were more peachy flesh color than the picture shows. I washed the sheets as I do all other bed and bath linens and put them on my bed. The first thing I noticed was scratchiness! I thought I'd look at the label and make sure they were actually 100% cotton. They felt like polyester! I thought it might just be in my head so I washed again and put back on the bed... still the same.. so I put my old sheets back on and soft as butter. I wanted to love them because they seemed to fit so well compared to my others from deeper mattresses. I'm so tired of loose wrinkled fitted sheets on my wonderful Tempurpedic mattress... 160.00 wasted! Very disappointed to say the least!!!