Very lousy quality

I thought this was a “handsome” looking product. When I put it together the “grub screws” (headless) did NOT fit the drawer slides. It’s been difficult to find ones that fit correctly. Also the drawer bottoms sag and do not stay in the groves. I had to purchase a chalk to help secure them in place; and no… I don’t have to much crammed into the drawers to make them sag. Therefore I think there would be a better product for the same cost out there

Poor Quality

It was easy to assemble. But that was it. Within 3 month 4 of the 8 drawers have come apart. the from of them pulled off when opening, tried to take them out and put them back together but they wont go. Wish I had gotten the warranty for this, but I've never had an issue with a dresser from here before and they have all been much cheaper ones. VERY DISAPPOINTED!!

Dresser is great, instructions are not

putting together this dresser was only made confusing by the paper instructions, if you use the BILT app it comes with, it’s fine, i used a drill, my poor wrists could not handle the extensive amount of aggressive twisting the thing needed for its screws

Waste of time and money

This dresser was time consuming to put together. It didn’t come with instructions but I located them online. The dresser is cheap and barely holds clothes before it started to fall apart. Everything single part of the draws started to fall apart. Less than 5 months later, I’m looking to buy better dresser for my daughters room.

Ok… so I bought this dresser

So this is a “very poor” product. I had to put it together myself and I am not mechanically inclined but the drawer slides “grub screws” ( not head) did not fit. Additionally, after placing clothes in the drawers the bottoms (of the drawers feel out) I bought other grub screws but the size of the holes don’t match the standard sizes. I finally got screws to fit that are larger the the holes and with a flat head on them. I also bought a tube and caulk and secured the outward bottoms of the drawers to make them more secure. BUT…. WHY should you have to do that with a new item?

Waste of money!!! Manufacture is useless

DO NOT BUY THIS PRODUCT!!! Would give 0 stars if I could. My husband spent an hour and a half assembling the dresser to find a side was broken. Sent out broken from LOFT the manufacture. I reached out to Walmart and they said I would need to ship the item back to them for a refund or replacement. I explained to them that the item was almost fully built and we needed a new side piece. I requested a new part as we really liked this dresser. They explained that LOFT ships from Walmart and they do not have replacement parts. They told me they could send me back 10% of the total coast ($20 of a $200 dresser) and that I could reach out to LOFT for replacement parts. It took the customer service representative 20 minutes to understand that I purchased this from Walmart. He then told me “oh you didn’t purchase this from loft you need to call the person you bought it from for replacement parts” He then said LOFT is “not associated with Walmart” and to get a replacement part I need to call Walmart. Now i’m out $180 with a dresser that can’t be assembled due to LOFT sending defective/broken parts and they can’t even send me a new piece since “they’re not associated with Walmart” A waste of time and money. Extremely disappointing and I will never order a LOFT item again. Don’t sell things on Walmart if you can’t honor that you sell them here.

The worst materials, not worth the money paid

It was a disaster to assemble! It is flimsy materials and am afraid it will not last. Very weak, flaky, and easily damaged. The instructions were horrible and the screws were not fitting in well to the grooves! Definitely not worth the money and time wasted. Pictures included show the damage sustained during the process of assembling! What a disappointment. I feel like I was ripped off!

+1 more

IT REALLY DOES NOT COME WITH INSTRUCTIONS! I found them on Amazon by searching the product name on google. Instructions are only pictures. It was only me building it and it took me from about 1pm-when I opened the 2 boxes and discovered no instructions to 9pm when all my clothes was in the drawers. I of course took breaks in-between. I do enjoy the way it looks and is what I was looking for in a dresser. However 3 stars because no instructions, screws were all mixed together in 1 bag, boards and screws were not labeled as to what the were.

Great dresser Terrible assembly

Honestly this dresser is really nice, sturdy, and aesthetically pleasing. However, it is worth the extra money to pay someone to come set it up. Assembly on this product is absolutely not for the faint of heart. The virtual instructions say it takes about 90 minutes with 2 people. It took about 4 hours. We followed the instructions step by step just to find out that the metal slats were installed backwards only after viewing the photos and figuring it out on our own. PLUS where it wants you to screw the metal slats in, you must create your own hole for the screws. Would rate this a negative star for ease of assembly if I could. BUT again the finished product is worth it - I would just never set this up myself ever again. Hope this helps!

Works fine - SMELLY SHALLOW DRAWERS - SKIP STEP 17

Have had this for over 6 months and the dresser still SMELLS. Hopefully the odor will dissipate soon. The drawers are ridiculously shallow and only comes out halfway which is terrible when you try to get the contents in the back without hitting your arm against the dresser. HOWEVER, after sliding the drawers into the dresser sliders, skip step 17 which is the two screws to attach the drawer to the dresser slider. These screws stop the drawers from coming out all the way and probably should have been screwed on further in. IF YOU SKIP STEP 17, THE DRAWERS COME OUT ALL THE WAY. You do run the risk of them coming out completely upon opening. but I doubt you will ever pull with such strength to put it out all the way since there's friction of the slider to stop you anyway. The dresser itself is great except for the smell (don't put in your nursery like I did) and the shallow drawers.