Bitterly Disappointed by Chrome-Plated Plastic Part

Style-wise, the AXOR Montreux Prep-sink faucet was the design I was looking for: a modern but understatedly retro aesthetic, and small enough that it wasn't going to dominate our modest, open-plan living area like some weird homage to a science lab. It wasn't cheap (the best part of $800) but being Hansgrohe, I felt I was paying for quality. Imagine my disappointment (shock, actually) when after less than two months of *very* gentle use - only my husband and I treating our new kitchen with kid gloves - to find the chrome tinsel peeling away from the toggle spray diverter, which is used to switch between spray and regular flow. This is when I found out that a key part on this expensive faucet is - what?! - plastic??! I could not believe it! How does this faucet have any HOPE of doing its job as the workhorse of the kitchen with a piece of PLASTIC front and center? I am so, so disappointed. Hansgrohe were responsive in replacing the pull out sprayer nozzle, but the replacement nozzle has the same plastic toggle spray diverter bar, so I have no confidence it will last. (I also don't know if the warranty date on the new spray nozzle dates from when I received it, or from the original purchase date of the faucet?) An extremely poor manufacturing decision that is, quite frankly, shameful. We would not purchase this faucet again. Less

Homeowner that purchased many items

I love shopping with Ferguson! First Class Service!!!!!

Super qualité, bien emballé, couleur parfaite! Je recommande.

Beautiful well made heavy faucet