Houzz was in good contact as it pertained to delivery. I ordered the white glove for this bed delivery. The movers were on time, worked quickly and took out the frame for us. They got rid of all of the large container boxes. Would do this again. the bed is lovely! no damages. Put together easily. Nice for our spare bedroom. Now I am ordering lampstand tables to go with. . I like the natural look of this wood. Will be fun to decorate the walls around it.