[Rewarded Review] Received filthy rug, unsatisfactory resolution.

We placed our first order with RugsUSA after spending months searching for the right rugs. We received them a couple days ago and our white wool rug had black stained dirt smudged into it, and yellow crusty drips all around. The smell was also very strong, we had to put it in the garage. I called and was told to email pics or I could pay for the return, I emailed pics and asked for them to at least cover the cost of having the rug deep cleaned (although, I would have liked to receive it in good condition since we paid for a new rug...), they offered 20% off which doesn’t cover the cleaning. Now we are stuck with the extra cost of the deep clean on a brand new rug. We haven’t even unrolled the others yet. I will not be reordering from RugsUSA. Feeling pretty disappointed. ☹️

+1 more

[Rewarded Review] Never received!

I never received it!

[Rewarded Review] Great product

We like how soft this carpet is.

There are ridges in the rug from being rolled up. We thought it would settle over time, but no luck. We even set it in the sun to warm the backing, but it’s all ridges still. Don’t buy this rug.

These rugs are awesome. This is our fourth. Thin but traffic resistant.

Product was NOT available.

Got this for our unfinished basement so we don't have...

Got this for our unfinished basement so we don't have to walk on cold concrete. Serves the purpose.

The rug perfect. It’s not too heavy but...

The rug perfect. It’s not too heavy but far from thin.

The rug perfect. It’s not too heavy but...

The rug perfect. It’s not too heavy but far from thin.

Light grey rug

This rug is a very light grey, not at all like the online photo or the rug I saw in store with the same sku. The delivery was excellent, The rug has several indentations which I hope will lift. Since it's for my basement and I have no means of returning or guarantee to get the grey advertised just going to keep.

Make no mistake this is a cheaper cut of carpet,...

Make no mistake this is a cheaper cut of carpet, but it is perfect. We have it under our couches in the basement. It is great for the price and is a nice color. I would not put this in a bedroom, but it is nice for what we needed it for.

Rating provided by a verified purchaser...

Rating provided by a verified purchaser

Rating provided by a verified purchaser...

Rating provided by a verified purchaser

Its a grey carpet. goes well in my unfinished basement....

Its a grey carpet. goes well in my unfinished basement.

I love this rug! I have lots of people...

I love this rug! I have lots of people coming in and out of my house and 3 dogs so I needed something that looks nice but is durable. My dogs have destroyed rugs in the past with their nails but this rug is tightly woven enough that they haven't been able to loosen the threads of the rug. It still looks beautiful. The grey rug has some different tones in it so doesn't seem to show dirt. Best of all, it was totally affordable:)