LOVE Chewy. HATE this crate with the white hot passion of a thousand suns.

I really dislike leaving bad reviews, but if I save someone from experiencing my troubles, then great. 1 star because it looks nice, but that's the only positive. Top and bottom arrived warped beyond use; the top so bad that it was split lengthwise down the middle before I unpacked it. I've no issue tweaking things to fit, but this needed planing, sanding, and re-drilling of holes. Beyond horrible. My big problem was, I needed to use this immediately so had to just tough it out. The result? My new dog absolutely hated it, and wasn't shy about it. We switched her to an FXW Homeplus Indoor Dog Playpen that another dog uses, and she was happy as a clam. But none of our animals will use this new crate. Regretful purchase.

Shipping was prompt, packaging excellent. Pretty easy assembly even by one person. Very sturdy, and looks great! Puppy’s having some separation anxiety and destroyed previous standard dog crate, but he seems to like this one and rests comfortably in it. Hasn’t even tried to get out. I thought he might try to chew the wood, but it’s completely covered by the crate mat that comes with it, and I’ve added a comfy blanket, so no attempts to chew the wood. I’ve had it about a month. It’s the Medium size crate. Puppy is a 5 month old, 21 lb. Cockapoo and the size is perfect for him.

Very nice sturdy piece

Very well made and beautiful

Could be a Great Product

First let me say that I love the size and study quality of this kennel. The description mentioned that the assembly would take 1 to 1 1/2 hours. It took me 3 days from start to finish. Parts were mislabeled or were missing the sticker labels all together. Some areas that should have been predrilled were NOT. The instructions left a lot to be desired- pictures no written instructions. The kennel floor and roof were scratched. To be honest, I had slim hope that I would be able to finish the project. I almost gave up several times but the thought of assembling and sending the item back to the manufacturer was depressing. Eventually I was able to improvise and once the kennel was completed I was happy that I persevered. A customer shouldn't have to deal with that situation however.

CHEWY was great, their Vendor was BAD

this unit comes unassembled. and isn't difficult to assemble. the quality deserves 1/5 stars. there was chips out of the wood as soon as I pulled it out. there were holes drilled in the wrong places, so i had to measure, drill, and counter sink holes my self. It was to difficult to un-assemble and put in the box so i reached out to chewy.

Quality

Better than expected. Perfect solution to a normal cage in a main living area.

LOVE

This crate is so nice!!! We got the medium size in black. The assembly did take a little bit but once it’s all put together it’s totally worth it. Highly recommend! It even came with the little pad/bed inside

Love the dog crate. Well made and very easy to put together.

Broke within a few days of setup

I used this to crate my chow mix who suffers from separation anxiety for a few hours per veterinary recommendation. This cage was broken within days of setup. Poor quality metal bars.

I have kept this but it is slightly too short for my dog. The wood doesn't look the same as the picture. The one I actually got looks cheap compared to the picture but I have kept it as I need it in a hurry.

Used to be cheaper?

I just bought this crate on clearance for $160 so I’m not sure why it’s now so expensive! I really do like it though, it feels very sturdy and looks SO much better than a metal crate. I just don’t think it’s worth $250.

I will not buy heavy weight items again

As stated prior, pre drilled holes were in the wrong places, had to drill new holes in order to assemble. Packing was horrible for shipping. Product was scratched and had literally chunks of wood missing due to negligent packaging. If it had been properly made then properly packaged for shipping I would have recommended to others to buy, however that is not the case and I would recommend people to go elsewhere or not order this type of product on line that needed to be shipped.

Well made crate, easy to put together

Disappointed manufacturing and packing

It is a nice sturdy product HOWEVER...for the price I am paying for this kennel, I am EXTREMELY DISAPPOINTED in the fact that my husband had to drill the holes in the proper place to put it together. So we have to buy a filler to correct the manufacturer pre drilled holes. Then the way the product was packaged ensured damaged upon delivery. The entire side of the kennel where the side door is has gouges and scratches in the wood, so.....we have to fill those in then try to match a color to paint over so it doesn't look so beat up. Like I said....for the price of the product and the issues I would not recommend buying this kennel to anyone I know. Go to a local pet store and see in person what your buying....open and inspect it before taking it home.

Great crate

Nice looking spacious enough for 70 lb dog to move around well

For the price not bad

It’s ok construction. Definitely needed to glue and drill in new holes as the second (replacement) item also came in broken due to poor manufacturing. If you’re mildly handy it will be ok. Wood is warped.

love it and so does my dog

Looks good. Terrible directions and took forever to put together. Toby is happy and sleeping in it.

Gorgeous dog crate — fairly easy to assemble, although aligning some of the panels proved to be a bit difficult at times, but that also could have been the wine. Looks lovely in my living room, and my dog loves it!

Would highly recommend

Sturdy. Easy assembly

A really good kennel. 👍

I wasn't sure what to expect but in the end I'm happy I bought this. It's very sturdy and solid and works as a great table for storage or decor.