HORRIBLE

DO NOT BUY. $200 worth of plastic crap. I ordered one, it arrived broken. I ordered another and it also arrived snapped in half. Its cheap plastic. Don't waste your money.

Renders the remote control useless…

This was the most ridiculous accessory for The Frame. It disables the various motion, light and infrared sensors so that the remote no longer functions. You then have to purchase an additional accessory to offboard the sensor which works poorly. This wouldn’t be worth the money if it were FREE. Don’t bother with this accessory. It’s just not worth it.

Bezel does not functionally work with 2022 model

The bezel they send does not have the sensor circles cut into the bottom even though the picture on the website shows it. If you have the 2022 or later version of the 65 inch frame (LS03B series) you need this in the bezel or you can’t use the motion sensitivity sensors. The bezel they send is only “functionally” compatible with the 2021 model. If you are paying $2000 for a frame tv and $200 additionally for a bezel you should be able to use all the functionality you are paying for. This was very disappointing. And the process to get someone on the phone to address this with was impossible.

Worst Customer Service / Packaging

When I received this, 2 of the 4 pieces were snapped in multiple places upon arrival and not usable. I contacted support hoping to get a replacement and was never able to get resolution. The order was placed for the TV and the bezel at the same time, and they could not understand that the TV was fine, and I only needed a replacement bezel. I was transferred to 3 different people, explaining what I needed every time. They kept asking for the serial number on the TV and said I'd have to file a warranty claim, even though nothing was wrong with the TV. I provided the order receipt, pictures, and explanations 3 separate times to each person I was transferred to. Eventually they ended the conversation and I never got it resolved. I ended up doing a chargeback on my credit card to get my money back. Every TV in my house is Samsung, and I'm very brand loyal; but I will never purchase anything directly through them again.

corner snap in location breaks easily

plastic corners broke on mine as well. they don't snap in little holes easily and when it broke I called to see if I can get a replacement which they are allowing however two more small pieces broke off corners as I was taking off. I like the look but they need to figure out a better way to connect the corners.

Very poor quality

very disapponted with the quality of thr bezel. arrived chipped. tried contacting support and did not get adequate response. tried living with it but, the bezel keeps falling off the tv. very very disappointed. getting support through chat is also impossible. i keep getting moved around through different prople. as much as i love the look, the quality being bad is upsetting.

Cheap Plastic

it's advertised as a stylish wood (or very close to wood) bezel. unfortunately, it has a cheap plastic feel to it. exorbitant price for what it is. i ordered teak hoping it will be as shown in the picture. in reality it's darker than what the pictures show. kind of looks like a dirty beige color. fits well though and hence a few stars.