BUYER BEWARE

I ordered a bed frame from this company on October 31, 2022. The bed ordered was apparently a California king size labeled "Cal King" but I intended to order a standard king size. I immediately contacted them the next morning over the phone to address this issue and they reassured me that they will send a standard king and refund the difference in cost between the two. The bed frame was delivered on November 26, 2022 and it was not a standard king size. I called the company immediately, in which it took more than 5 attempts to get through to an agent. The agent had me file a claim for a return/exchange. Now they are saying they will not accept the return even though it is within their return window. Keep in mind that I even notified them over the phone the following day after the order was placed to please change to standard king size. My communication with them through emails and phone calls has been extremely frustrating and their customer service is extremely incompetent and unhelpful. This is a very large purchase and what they are doing is in my opinion unethical. Less