Good

Excellent service and good products. Thanks.

Worked well

Shipped quickly installed in minutes

so happy that I got the part that I needed and it works

The part is for my hot water heater and it works great

yes would buy again if needed

saved a lot of money and labor repairing water heater instead of replacing

Exact replacement

Exact replacement

Pictured item is slightly different from what I received. What I ended up getting what basically ...

Pictured item is slightly different from what I received. What I ended up getting what basically an exact copy of my upper thermostat!

Works as it should

Pictured item is slightly different from what I received. What I ended up getting what basically an exact copy of my upper thermostat!

Replace the lower one first.

When my heater started overheating the water and popping its internal breaker, I replaced this thermostat first. It is the upper one and it did not fix the problem. I then ordered and replaced the lower thermostat, which is a different part number, and solved my problem. I could have returned this one, but I was too lazy to remove it again. But FYI, if your heater is making your water way too hot, and you have turned down both your thermostats all the way alreayd, you should consider replacing the lower one first and see if that's all you need.

Worked perfect on my Rheem hot water heater .

Worked perfect on my Rheem hot water heater .

My water temperature is good again.

My water temperature is good again.

Fast, friendly service

Easy replacement

Thermostat

Great part Works great! Thank you

Great product

Ordered two thermostats for my water heater, one upper and one lower, not only were they a perfect fit, but were actually a better quality than the originals . Would use Supply House . com again in a heartbeat when needed . Thank you

Five Stars

it did the job

Exact Fit

Exact Fit

Was not Rheem brand thermostat that fits a Rheem.

Was not Rheem brand thermostat that fits a Rheem.

Worked as expected

Shipped quickly, OEM replacement part. Works well

Great replacement top thermostat

Was having intermittent hot water and diagnosed that the bottom element was bad. However since my water heater is tucked away and had to completely drain I decided to do a complete overhaul (except the anode as we have soft water and the hot water did not smell. Always check the wattage of your elements which is listed on the outside of Rheem heaters. If there is no water leaking from the heater and there is not visible tank rust you can do a rebuild yourself for ~$80.1) Turn of the breaker.2) Turn off the breaker and put tape over the breaker to let others know you are working.3) Remove the top element cover plate and insulation.4) Check that no voltage is at the top left and right feeds to the thermostat.5) Remove the bottom element cover plate and insulation.4) Check that no voltage is at the feeds to the thermostat.5) Attach a hose and run to sink/tub or outside.6) Do not shut the water supply off, yet as it's good to start with a flush. The water supply helps push the sand and rust parts out.7) Open the drain valve via the handle or regular screw driver.8) Let water drain until the water is clear and ensure no more sand or particles are coming out. I placed a clear storage bin at the hose outlet so I could see the particles.9) Turn off the cold water supply to the water heater.10) Open a hot only valve from a nearby sink and leave open.11) lift the over boil relief valve and leave open to relieve any air to help drain faster. I used a wood clothes pin to keep the spring loaded valve.12) Wait until the heater tank is completely drained.13) Write down the wiring or take a picture with your phone of the wiring before dis assembly.14) Remove the 2 wires on the top element.15) Using TEKTON 1828 1/2-Inch by 1-1/2-Inch Water Heater Socket (buy this one the cheap socket as is not strong enough) and remove the top element by turning counter clockwise.16) Ensure the old seal also came out, then insert the new seal that came with the new element and insert the new element by turn clockwise. Tighten with the socket.17) Connect the 2 wires to the top element.18) Replace the top thermostat and be care to pay attention to the wire locations., for me I used the Rheem SP11698 Electric Thermostat. Reconnect the wires, Make sure the thermostat is flush against the tank.19) Remove the 2 wires on the bottom element.20) Using the Water Heater Socket remove the bottom element by turning counter clockwise.21) Ensure the old seal also came out, then insert the new seal that came with the new element and insert the new element by turn clockwise. Tighten with the socket.22) Connect the 2 wires to the bottom element.23) Replace the bottom thermostat and be care to pay attention to the 2 wire locations., for me I used the Rheem SP11695 Electric Thermostat. Reconnect the wires, Make sure the thermostat is flush against the tank.24) Do not turn the power on!25) Make sure the over boil valve from step 11 is now closed closed.26) Remove the drain house from step 5 and close the drain valve from step 7.26) Turn on the cold water supply to the water heater. Wait until water comes out of the open hot water faucet from step 10, then turn this faucet off.27) Check for leaks.28 Set the the bottom thermostat to your desired setting and set the top thermostat ~5 degrees less.28) Now that the tank is full of water, turn on the breaker for the water heater.29) Check the voltage on the top element only.30) Waiting 30 - 45 minutes and then check the voltage on the bottom element.31) Turn on the hot water at a nearby sink to check the temperature.32) Turn off the breaker to the water heater.33) Replace the original plastic thermostat covers (not provided in the replacement kits), the insulation, and the covers.34) Turn on the breaker to the water heater.

Was having intermittent hot water and diagnosed that the bottom element was bad. However since my...

Was having intermittent hot water and diagnosed that the bottom element was bad. However since my water heater is tucked away and had to completely drain I decided to do a complete overhaul (except the anode as we have soft water and the hot water did not smell. Always check the wattage of your elements which is listed on the outside of Rheem heaters. If there is no water leaking from the heater and there is not visible tank rust you can do a rebuild yourself for ~$80. 1) Turn of the breaker. 2) Turn off the breaker and put tape over the breaker to let others know you are working. 3) Remove the top element cover plate and insulation. 4) Check that no voltage is at the top left and right feeds to the thermostat. 5) Remove the bottom element cover plate and insulation. 4) Check that no voltage is at the feeds to the thermostat. 5) Attach a hose and run to sink/tub or outside. 6) Do not shut the water supply off, yet as it's good to start with a flush. The water supply helps push the sand and rust parts out. 7) Open the drain valve via the handle or regular screw driver. 8) Let water drain until the water is clear and ensure no more sand or particles are coming out. I placed a clear storage bin at the hose outlet so I could see the particles. 9) Turn off the cold water supply to the water heater. 10) Open a hot only valve from a nearby sink and leave open. 11) lift the over boil relief valve and leave open to relieve any air to help drain faster. I used a wood clothes pin to keep the spring loaded valve. 12) Wait until the heater tank is completely drained. 13) Write down the wiring or take a picture with your phone of the wiring before dis assembly. 14) Remove the 2 wires on the top element. 15) Using TEKTON 1828 1/2-Inch by 1-1/2-Inch Water Heater Socket (buy this one the cheap socket as is not strong enough) and remove the top element by turning counter clockwise. 16) Ensure the old seal also came out, then insert the new seal that came with the new element and insert the new element by turn clockwise. Tighten with the socket. 17) Connect the 2 wires to the top element. 18) Replace the top thermostat and be care to pay attention to the wire locations. , for me I used the Rheem SP11698 Electric Thermostat. Reconnect the wires, Make sure the thermostat is flush against the tank. 19) Remove the 2 wires on the bottom element. 20) Using the Water Heater Socket remove the bottom element by turning counter clockwise. 21) Ensure the old seal also came out, then insert the new seal that came with the new element and insert the new element by turn clockwise. Tighten with the socket. 22) Connect the 2 wires to the bottom element. 23) Replace the bottom thermostat and be care to pay attention to the 2 wire locations. , for me I used the Rheem SP11695 Electric Thermostat. Reconnect the wires, Make sure the thermostat is flush against the tank. 24) Do not turn the power on! 25) Make sure the over boil valve from step 11 is now closed closed. 26) Remove the drain house from step 5 and close the drain valve from step 7. 26) Turn on the cold water supply to the water heater. Wait until water comes out of the open hot water faucet from step 10, then turn this faucet off. 27) Check for leaks. 28 Set the the bottom thermostat to your desired setting and set the top thermostat ~5 degrees less. 28) Now that the tank is full of water, turn on the breaker for the water heater. 29) Check the voltage on the top element only. 30) Waiting 30 - 45 minutes and then check the voltage on the bottom element. 31) Turn on the hot water at a nearby sink to check the temperature. 32) Turn off the breaker to the water heater. 33) Replace the original plastic thermostat covers (not provided in the replacement kits), the insulation, and the covers. 34) Turn on the breaker to the water heater.

Rheem SP11698 Electric Thermostat

Rheem SP 11698 Thermostat, as shipped, is not the same as in picture. In picture Left center connector is connected with screws and removable (made of copper). AS shipped, center connector is steel and riveted as non removable.This may unimportant to a lot of users, but the removable connecter feature is extremely important in my application of this thermostat. I have used this same thermostat as pictured (with the removable connector) for many years and ordered the replacement expecting it to be the same and identical as pictured, My suggestion is to have a new picture taken of the modified thermostat.