Had to replace twice

I bought this lock a couple years ago. I had it for a year and the lock started slipping, not catching to unlock. Sometimes I’d have to put the code in multiple times for it to catch and unlock. I finally got sick of it, called the company and they sent a replacement. It’s been a year and it’s happening again. Same issue. I haven’t seen other people make this same complaint about this lock, but it happened to me twice now and I am definitely replacing with another brand.

Unfortunately this isn't doing the job. Initially my husband thought he had installed it wrong. He called Schlage customer service and they walked him through a new installation and a factory reset. It still doesn't work right. It will occasionally just not open. You will hear the gears turning, but the door doesn't unlock. It's been a royal pain!

I had a door handle that did not have a locking mechanism. I wanted a deadbolt but I did not want to drill another hole above the handle. This deadbolt lock was perfect as it came with a handle so that I could re-use the existing hole. Installation was very straight forward. I also liked the fact that you could release the lock. Without this lock release, you would have to enter the code every single time to open the door, which could be a hassle if you had to pass through in and out multiple times.

Everything perfect. Shopping was easy, lowest price, Quick shipping. It doesn't get any better than that. This is our second unit. We had one on the front door and loved it. I bought this for the back door. Many reviewers were disappointed that it didn't have a key lock in case the battery failed. Well, that is intentional to stop people from entering with a bump key. I figured that it was very unlikely for two locks to have battery failures at the same time so I was safe installing this one. But to my surprise, they have improved it by giving you jump battery pins that will allow you to operate the lock even when the battery is dead by using a 9 V battery in your hand and holding it up to the pins. Very clever. I wholeheartedly recommend this lock.

Great product!

I ordered this for my mom and we love it. It arrived quickly and was well packaged. We don't have to worry about everyone having a key to her place and it will also work great if she needs emergency medical assistance. It was easy to instsall and is easy to operate. You can hear a slight click when you punch in the number so you know it registered it. the door knob opens when lifted up or pushed down. The numbers are easy to see and I can type the numbers in it with thick gloves on. I would highly recommend this seller.

Why to Avoid this lock unless you have a second way to enter the building

Great looking lock but lacks other important Schlage features. There are four issues that together are deal breakers for home use. 1) no key is available to use when the battery goes dead. 2) no WiFi connectivity to view the lock status or use to lock or unlock remotely. 3) without WiFi you have no way of knowing the battery status or remaining life. You can replace it periodically to be safe or remove and test it with a volt meter. 4) it uses expensive 9volt batteries instead of inexpensive double A’s like the Schlage WiFi locks. I should have returned it but decided to keep it because it was a decent price point and I used it on my garage side entrance, so if the battery goes dead I can enter via the garage door opener. Otherwise you need a second 9 volt battery on hand to use as a jumper battery outside on the tiny contacts that protrude below the keypad to power up the lock and open the door. Less

I might choose a different lock

I read a review that stated the lock is always locked and I kind of disregarded it. After installing the lockset I now completely understand his complaint. You have to punch the code in EVERY time you close the door behind you. So you have to either leave your door ajar or enter the code every time even if you know you are going to be coming and going. Other that, it works flawlessly. Good construction, easy to follow instructions and there are youtube videos available if you prefer that route.

Security for inside doors

I have purchased and installed these before for an office building I maintain. They install in the holes the usual door knobs reside in, install is quick and easy (especially after you've done one) and they secure areas quite nicely. The cool thing is the battery is accessible on the backside, so if the battery goes dead there's a simple remedy; contact points on the outside for a 9v that allows you access so you can then replace the dead battery. Very impressed with these.

locked out

Previous experience w/ schlage products has been good over the years. I've always felt they were superior to other manufacturers till I got this product. I was immediately uneasy when I noticed there was no backup key & after just a few months I noticed the outside lever would sometimes not function despite the interior thumb knob being in the open position till finally one night I found myself locked out in the cold despite the light flashing green when I entered the correct code. Recently I installed a similar Kwikset model for a customer & marveled at what superior product they had become. Simpler to install better designed & comes w/ a key for backup. Times change, products change & I'm changing to Kwikset from now on. What a disappointment Schlage. When I went to the customer help page under lever won't lock/unlock section it instructs you to unlock the door & disassemble the unit, How the bleep do you do that when you're stuck outside? Less

No back up when it fails

I have 3 of these locks. First couple years, all was good. Recently I had one fail which other than cost out of pocket, it was not the end of the world. Then I had another fail shortly after which was my only door and access into my garage space. Much more catastrophic. The warrantly process is a pain because you need to ship the failed lock back to Schlage and in the mean time must go buy another door lock to secure your property. I will not be buying another one of these. The concept of a keyless lock is great but I’d only get one with a key back up from now on.