Awesome Color & Great Customer Service

I ordered 2 Sunset Red Modern Curveback chairs. I put them both together and when I stood back to look at them together, realized that the back of one of them had a quality issue-- the space between boards was way off and was visibly noticeable. For the cost of the chairs, this was not something I was willing to live with. I called to understand what the process was to return it and learned this is called a 'warranty issue'. In my mind it's a quality issue, bc I didn't do anything to cause the failure, but I believe that is just corporate terminology for their process. The customer service was great, and they let me know that a new back piece would be sent out to me as soon as possible. I was told I could recycle the defective one. . . but here in Seattle, there is no service that allows for that, so I insisted on a better solution as I didn't want to have to make a trip to the dump. Customer service kindly sent me a shipping label and I packed up the defective one to send back to them- thank you for accommodating my request! I then ordered my next 2 chairs to complete my dream set of 4, and there were no issues with parts. Yay!

Better quality control with screws!

I ordered four chairs. 3 total screws total missing at arm rests. Other screws at arm rest not tight. One nut for the bolts missing. Screw holes on two of the chairs off center (at horizontal connecting the legs). Somebody not doing there job right, but I understand: it's pretty boring to put screws in all day every day.

PERFECT!

I did a LOT of research & sitting on various Adirondack chairs at different price points as well. So glad we decided on Polywood Nautical! They are the perfect height with our fire bowl & sooo comfortable for both me tiny 5’ & my husband 5’10. The 20 yr warranty was something others don’t offer. The quality is excellent! I decided to order a small side table as well which I’m excited for delivery. I have a feeling we’ll be adding to our collection.

Premium price, nice product, iffy quality.

I purchased 6 of the curved back nautical Adirondack chairs. I don’t know why but the chairs were delivered over three or four days, which was annoying, but the order tracking updates were accurate. Unboxing the chairs was easy, they were well protected and assembly was straightforward. The Polywood material is high quality, heavy and very strong, so I was pleased with that. However the hardware provided is lower quality which has me concerned about how well the chairs will hold up over time. Most disappointing was a few screws were missing and number of chair parts that come pre assembled were installed incorrectly and had to be reinstalled . I was not expecting poor workmanship from a premium product. In summary, the chairs look good, are comfortable and met expectations. However at $300 a chair, I would expect pre assembly to be better quality and all the parts to be included. Hint: use a power impact driver or drill instead of the cheap manual hex tool provided.

Love the chairs…but

The chairs are great. However, the 1x2 cross support between the legs was not center-drilled. Assembly was possible but the screw is slightly crooked. Also, a few factory-assembled screws were missing-aligned or screwed too deep allowing the sharp tip to protrude through the other side resulting in a safety hazard (possible scratching). Other purchased furniture had the same quality issue. All was easily corrected and the furniture is fine. Overall happy with the purchase.

Seat depth surprise.

So the chairs live up to all the positive reviews. I love how they look, and they are extremely solid. So why only 4 stars. I ordered the regular size (vs deep) and have been just a little bummed as the seat really is not very deep. The large pillows I had in prior chairs are too thick and I’m not sure what will work in the future. We are very average size folks. We’ll enjoy them for a long time but I recommend you double check the measurements of seat depth before ordering.

One piece at at time

We're slowly building out our outdoor furniture and have been adding one Polywood item at a time. We got this chair to complement our glider from Polywood. Assembly was easy although some pieces such as the back end of the arms aren't very smooth (the plastic is rough and jutted). We found a loose bolt on the ground a couple days after assembly but can't seem to find where it could have come from the chair. Either case, the chair is still holding up so fingers crossed! Looking to add a rocking chair next to complete our set.

Nice, sturdy, long lasting furniture

I bought 2 of these chairs and the side table. They are quite tricky to put together, especially as one person. Recommend not completely putting the screws in, so there is some wiggle room for the back piece to fit and line up the holes. Once it's all together, it's very sturdy, and quite comfortable too. I ended up going back to order the ottomans, as they would be nice to have as well. Excited to have outdoor furniture that will stand up to weather!

Very disappointed in the fit and finish quality of a chair that costs close to $300

I’ve heard all the great stuff about pollywood, so I was extremely disappointed to see the final fit a finish of these chairs (nautical Adirondack curved back). Where the plastic is cut, there were multiple “burs” hanging off the cuts. They need to get sharper blades at the factory or at a minimum check the cuts before sending then out as “finished” products.

Great product but still room for improvements

I love these chairs and tables. They hold up well to the heat and definitely worth the money. The assembly is straightforward but there were some issues with the holes aligning between parts. Fortunately, the material is fairly forgiving so no hole modifications were necessary. For a premium product a little more care in the quality control of the manufacturing process of the parts needs to happen so the customer doesn't have to deal with any assembly issues. Otherwise, it's still a great product.

Quality Chairs

These chairs scream quality. You do need to assemble them but we had no complaints. We did end up returning them, only because my husband preferred a greater lean and a seat closer to the ground. Definitely get roomy width. It didn't give me a lot of extra room, even though I am smaller, but I couldn't imagine being comfortable with a chair that was narrower. Oh, and they don't fold; something that would have been nice as an option.

Factory assemble was horrible

I purchased 5 chairs. The pre assembly was horrible. 4 of the 5 I needed to take apart and reassemble. And screws were imbedded so they needed to be cut out. One chair has a cross brace inserted but they never installed the screws, so I had to buy extra screws. The arm uprights all but one were put together backwards. And all but 2 of the cross braces were backwards. Longer goes in front and shorter in the back. Luckily I was able to spend hours extra of my time to get all of these factory mistakes corrected so that I didn't need to find out how their customer service is. Once correctly assembled, they are comfortable and seemed to be decently sturdy. Hopefully they last as advertised.

Bought 4 Modern Curveback Adirondacks and love the chairs! Expect them to be durable, heavy weight and comfortable. Great for lounging, arms are wide enough to hold a refreshment and the seats on this style is not so deep that they are easy in and out, and they don't put so much pressure on your backbone. Thought I'd need cushions but not necessary. Also purchased two side tables. Only complaint, of the four chairs one had a defective screw thread and one was missing a screw and drill hole on the seat slat (that part was done at the factory). Very easy for TWO people to put together, I would not want to do this my myself.

Thrilled to lounge again

First experienced these chairs at a family cookout. The minute I sat in one, I knew we had to have some too. We ordered 3 of the slate gray and could not be happier. They are very comfortable especially the angle of the back - we don’t feel like we’re leaning back and staring at the sky. The arms are wide and comfortable and a good resting spot for a drink. We also love the modern look to a classic chair and better yet made from recycled material with long lasting quality. No more purchasing plastic Adirondacks from the big box stores. These are worth every penny.

Adirondack staple with nice modern flare

We switched out our classic Adirondack chairs forest green for the modern curve back non-folding ones in the sunset bright red. We are Really enjoying the difference in the chairs - these seem more durable and this height for sitting is a little higher than the other foldable chairs.

Still waiting for a refund for chairs that will be destroyed by squirrels and mice

These were cancelled and I am still waiting for a refund!

Solid chair!

These chairs are perfection! Comfortable, great looking! Plenty of room for all sizes.We did get black knowing they would get hot but we won't be sitting in them during the hottest time of day. Easy to assemble. Great communication with shipping. This is a very good company with a solid product. We look forward to having these for many, many years. Our friends bought less expensive chairs and they are a bit wobbly, and don't look as nice as ours.

Great quality. Tough assembly.

No question about quality...as advertised. Not so much about the timing and ease of assembly. I noticed the video shows assembly being done on an elevated table and the attaching of the back by using a jig to balance and place the back. Not in the instructions. Also the rudimentary tools recommended really ineffective. I used socket wrench and power drill with proper bits. Still took me two hours. Do check out the online videos. It helps.

Believe the great reviews!

Chairs shipped on time as described. They were easy to assemble with 2 people. Literally just minutes. Very heavy and sturdy and COMFORTABLE!!

Small flaw. Otherwise good.

Maybe we’re being picky but when you pay this much, I think high expectations are allowed. We love them except one piece wasn’t cut accurately leaving a gap under the arm rest. It’s noticeable to us so it matters. I sent this to customer service and haven’t heard back from them almost two weeks later. Besides that we do love them. Very comfortable and heavyweight construction. We hope to add more to our backyard at some point but hopefully without any other flaws.