Give yourself enough time to do it right

This is a great simple system, arrived with everything I needed to do 2 zones.

I would give 5 stars if my question got answered.

My installation was complex because the room where I installed the units has a challenging layout. The units seem to work well, but I hear the sound of freon flowing inside the pipes, and I wonder if this is normal or if I made a mistake. Sometimes, the pipe insulators have drops of water from internal condensation, which also concerns me. I was unable to reach tech support to address these questions. I spent almost $4,700 in cash, and not being able to reach tech support is unacceptable.

Unit was redistributed missing parts

Ordered this system and needed installed asap. Received it in 3 days and booked the install. Unfortunately the condenser was obviously previously installed and the feet had been bent so that bad I had to level them on the wall bracket. They also didn't put the cord that feeds the condenser from the box so I had to purchase additional parts to make it work. Otherwise the system is easy to install and the condenser is quite and strong.

"Mr Cool Mini Split: Unmatched Comfort and Efficiency!"

I recently purchased the Mr Cool Mini Split System, and I'm thrilled with its performance! Premium Home Source was excellent with communication and delivery. The installation was a breeze, and the system quickly transformed my space into a comfortable oasis. The sleek design and quiet operation exceeded my expectations. It's energy-efficient and provides precise temperature control. I highly recommend the Mr Cool Mini Split for anyone looking for a reliable and efficient heating/cooling solution.

Mr Cool DIY 18k Heat Pump 4th Gen

Ordered the system off the website, spoke to a couple agents on the phone with some questions to make sure I was getting the correct system for my needs, everyone was very nice and helpful. System arrived in about a week and everything was packaged up nicely on a pallet. My dad and myself installed this system with minimal issues. Was a super easy setup and within about 2 hours we had it up and running. Warms the house nicely and we are about to buy another system for our Airbnb.

Almost Too Good to Be True

These Mr Cool units are fantastic! I purchased the first unit to offset some of my propane furnace heating costs with the left over solar credits I had. Once I put the one unit in, I knew immediately that this was the way to go. These things are quiet and super efficient. The instructions are easy to follow for anyone handy looking to save alot of money. The app works great and easy to configure. Premium Home Source was a pleasure to work with as well. Quick responses and professional. I definitely recommend, don't hesitate if you're on the fence about it.

Just installed this morning!

The unit was turned on for the 1st time and boy it was so quiet I literally had to make sure the fan was spinning outside. the unit and air handlers cool very quickly. I also tested the heating it worked superb. I wont be using this until summer time gets here honestly. that's my main purpose for purchasing it. Living in the deep south requires good A/C. Premium Home Source customer service is also top notch. I would recommend anyone to give them a try. THEY ROCK!

Best $ spent in a long time

Best $ spent in a long time. Super easy install even for this 62 y.o. female. Had to have grandsons lift the units up in place but if you can read you can install this yourself. If I could change anything I would make a simpler remote with an on/off, temp up / down button and mode. I won't be using the sleep or other features the unit offers and those buttons are just cluttering up the remote. The overall system works fantastic though - couldn't be happier with the cooling - and the system is very VERY quiet

One of the best purchases I've ever made

I'm renovating an older house built in 1966. The house had central air but the duct work was disgusting. Moldy and filled with dog hair. I removed all the ducting and the air handler. I got some bibs on replacing the central air and was blown away by how much it would cost. We had been using portable ac units but my wife and I could not stand the noise and the vent going out the window. Being a DIY kind of guy, I decided to try mini split units but was not sure if they would do the job. I bought this unit and I couldn't believe how easy it was to install. I worried that it would still be noisy. Boy! was I wrong! We pleasantly surprised to see how quiet it was. It cooled the room quickly and easily. We liked it so much that we bought another unit for the garage. I highly recommend These units and intend to buy several more for other rooms.

Good Product

Ordered this mini-spit system in mid July and it was delivered July 27. Premium Home Source had a great price - the best I was able to find online when you factor in shipping and all other fees (they were one of the only retailers with free shipping). Easy to install and just finished the wiring. Turned the power on and went through the tests, then set the temperature for cooling the house. The unit kept my entire 2,600 sf house at the set temp by itself. I have a central furnace and duct works running on propane in a well insulated low heat loss house. After a few days of running it looks like electric cost is significantly less than propane cost. Very silent operations both inside and outside. Good functions with remote and wifi through phone app. Very happy so far.

Extremely Happy with system

Extremely Happy with my mini split, Shipping was ok got a notice that it was delayed contacted carrier they couldn't explain the delay arrived a day late. Unpacked checked everything. Installed units very easy once I watched some diy videos, had an electrician do the electric. But love this mini split. Would recommend to anyone wanting a good system

Easy to install - happy with the units!

Installation from start to finish is simple and straight forward. My hardest part was determining exactly where I wanted to install the unit. I opted to use the full 25 feet of line set as to not have it bundled which is ok to do but I'm a stickler for a smooth finish look. I would also suggest making a punch list before you begin. I choose to pour a slab for the outside unit instead of the bracket mount or other options for my install. It truly is DIY if you have knowledge doing any electrical safely and by code. My installation took a little longer than Mr Cool's video (recommend) did but only because I ran in to a triple wall stud drilling my through wall hole for the line set. Again, it's straight forward and the end results were a room staying at very cold temperature with little to almost no noise. My ceilings fans have a higher hum than this unit. The outside is just as quiet, you have to see the fan turning to know it's running. It's only been running for a month but I feel confident it'll last. Also made a couple calls to them for clarification and they picked up the phone immediately and answered my question.

Great DIY Mini Split system

The Mr Cool system is unbeatable as a DIY guy. I was leary since I have no HVAC experience but after watching others do the install on you tube I decided I could do this! The units arrived really fast from Premium Home Source and I immediately noticed how professionally the components were packed. You could easily tell that Mr Cool takes pride in their product. Installation was rather easy following the instrictions and watching videos along the way. After completion, the unit works like a champ. I installed the the 12k unit in the 400 sf bedroom and it works quiet and efficient. Spring in Ohio has its ups and downs temperature wise so weve already used both the heat and cool functions and I am pleased to announce that my Mr Cool performed both flawlessly. I am so happy with this unit that I am going to purchase another bigger unit for our great room. I highly recommend Mr Cool. Save big money and do it yourself!

PULL THE TRIGGER! Best Decision!

If you are hesitating this purchase, PULL THE TRIGGER! This A/C unit was a saving grace for my family. Our house is older and didnt have very good ducting throughout, which is why we decided to try a split type system. My only regret is not doing this sooner!! Both the outdoor and indoor systems are SUPER quiet (you barely even notice they are one- especially the outdoor unit). It keeps my home a comfortable 71 F now, compared to the 84-86 it would normally be in the house all day long (outside roughly 91-100 F). I havent had the opportunity to review the heating, but will update that later.

Great DIY Product! Quiet and Easy to Install.

Bought this to cool and dehumidify my garage. Great packaging...well protected and easy to unpack once it arrived. Just follow the instructions and you will be on your way to a comfortable space. Received the newest Enhance Smart Controller which provides the WiFi link to the air conditioner through the SmartHVAC app on my iPhone. The App is great and has worked flawlessly since I installed the mini-split. I like all the features except the history. I feel the ON duration should track the compressor run time, not the system On time. I find the system on time rather worthless in tracking how efficiently my schedules are working.

Great DIY Product! Quiet and Easy to Install.

Bought this to cool and dehumidify my garage. Great packaging...well protected and easy to unpack once it arrived. Just follow the instructions and you will be on your way to a comfortable space. Received the newest Enhance Smart Controller which provides the WiFi link to the air conditioner through the SmartHVAC app on my iPhone. The App is great and has worked flawlessly since I installed the mini-split. I like all the features except the history. I feel the ON duration should track the compressor run time, not the system On time. I find the system on time rather worthless in tracking how efficiently my schedules are working.

Fabulous HVAC option

I purchased a Mr Cool for our vacation home as a solution to not only increase efficiency but to gain control over the internet of the temperature, allowing us to turn off the system when we arent there, but have it ready for when we do arrive. The system absolutely has exceeded my expectations. Installation was a breeze compared to what you would expect. It did need two people and wasnt easy but certainly DIY. The system performance has been nothing short of remarkable. Weve had cool nights and hot days and the Mr Cool has kept our cabin at a perfect temperature range the entire way. And I just got our first bill... we used only $15 more than last summers 2-month bill when we didnt even have AC! Fantastic. Mr. Cool is great enough Id consider swapping our primary homes main HVAC system for room-by-room mini splits!

It has been getting hotter year after year in my home. Window units weren't cutting it anymore. M...

I live in a 1920's brick and slate bungalow. I got tired of installing and removing a 10K window unit weighing 80lbs. But I didn't have the money for central air ductwork and I did not have extra capacity on my electric panel to add a 60 amp 220v breaker. The Mr Cool DIY wall mounted units made the most sense. I did need to hire a handyman to use a hammer-drill to get through the brick. But everything else, I did myself. After installation, at first I thought it wasn't working because it's so quiet. For reference, my table top fan is louder than this system, that is how quiet it really is. I got a chance to really test things out yesterday as the outdoor temperature soared to 91 degrees. I wasn't expecting weather like this so soon but I am glad to report that the Mr. Cool mini-split ran like a champ. In fact, it didn't seem stressed at all. I warned my neighbor that the outdoor unit might disturb her but when I went outside to listen, it was hardly louder than the indoor unit! I haven't installed the smart phone app yet so I can't report on that. However, I am really happy with this system since a homeowner can install it themselves, saving money. This was the right decision. Thank you Premium Home Source for helping me purchase this unit

Second purchase - very happy

This was my second purchase of a heat pump. My first one was a Mitsubishi. Both units worked fine. But this Mr. Cool unit was over $1,100 cheaper. A great warranty. I could also install this by myself with no vacuum pump. This was a real plus for me. Total installation was under 1 day. I had to have an extra hand carrying the out side unit to the back yard. I also had to have 2 people help with the line set. The line set was already connected to the inside unit. This did make it hard compared to the line set being separate on the Mitsubishi unit. But with help it went in OK. I would really recommend this unit. I install this in my garage that I converted over into office space in TN. My garage is large and Wall installation is R-13 and ceiling is R19. This unit has no problem cooling the space. I highly recommend this unit and would buy again. BTW, this was a cheaper purchase at Premium Home Source than anywhere else! They don't charge for shipping which was a huge plus. They also had a faster ETA than anyone else out there

Powerful

Installed this in a large and poorly insulated Florida sun room and it works great. Cools fast and does great at controlling humidity. Heating is just as good. I installed this myself but I definitely recommend having an electrician handle the electrical work. Very happy with purchase!