Works as advertised

I've been a DIYer all Mt life. I was able to install this system for 3 rooms. Although labor intansive (CBS walls), it was a straight forward install. The air handlers are super quiet. The independent controls are a plus. Those 3 rooms all get constant sun. This was our last resort to keep that side of the house cool. And it worked! With minimal increase in electricity usage. Worth the work and the $$$. Only 1 minor complaint is the minimal room for all the low voltage connections.

Installed, leak tested the pre-charged lines.

We installed the system and leak checked all the lines using soapy water at the connections. One of the line set connections failed within the first 30 days of installation and all the coolant leaked out of the system. Now im stuck trying to find a local company that will service this garbage unit.

Home Depot Mishandled Everything

All the parts of my original order never arrived, Home Depot said I had to refund and reorder. I did that, then I still did not get all parts of my order. Contacted customer service and opened an investigation, to which was useless. I was never provided any information out of the investigation and I contacted fedex and did it on my own. Turns out the last part of the package was too heavy for ground shipment (175lbs) which Home Depot should know and they didn’t and shipped it incorrectly. I was able to get the product from fedex, and it was damaged because it was not packaged well with no protection by Home Depot. I was able to contact the vendor directly and get some replacement parts but for $4000 I would have expected way better care of the product. The shipping and overall subsequent investigation was a joke and completely useless. I will avoid ordering anything online from Home Depot and will tell everyone I know the same thing. Mr Cool customer service on the other hand has been very helpful and responsive. So far the unit works

"Mr Cool Mini Split: Unmatched Comfort and Efficiency!"

I recently purchased the Mr Cool Mini Split System, and I'm thrilled with its performance! Premium Home Source was excellent with communication and delivery. The installation was a breeze, and the system quickly transformed my space into a comfortable oasis. The sleek design and quiet operation exceeded my expectations. It's energy-efficient and provides precise temperature control. I highly recommend the Mr Cool Mini Split for anyone looking for a reliable and efficient heating/cooling solution.

Mr Cool DIY 18k Heat Pump 4th Gen

Ordered the system off the website, spoke to a couple agents on the phone with some questions to make sure I was getting the correct system for my needs, everyone was very nice and helpful. System arrived in about a week and everything was packaged up nicely on a pallet. My dad and myself installed this system with minimal issues. Was a super easy setup and within about 2 hours we had it up and running. Warms the house nicely and we are about to buy another system for our Airbnb.

Almost Too Good to Be True

These Mr Cool units are fantastic! I purchased the first unit to offset some of my propane furnace heating costs with the left over solar credits I had. Once I put the one unit in, I knew immediately that this was the way to go. These things are quiet and super efficient. The instructions are easy to follow for anyone handy looking to save alot of money. The app works great and easy to configure. Premium Home Source was a pleasure to work with as well. Quick responses and professional. I definitely recommend, don't hesitate if you're on the fence about it.

This is wonderful! My only complaint is about the fear instilled in the installation guide about connecting the pipes at the right torque value. I bought a $105 HVAC torque wrench that proved useless. More importantly, if you call the help line, during Mr. Cool's wait time they actually give tips on what must be common problems. They tell you to turn the wrench until all the threads no longer show. Well that should be written in the installation guide because that basically means you tighten them as far as they will physically go. Hope this random tidbit helps you with your install. Buy the thing. It's amazingly easy to put in otherwise!

Just installed this morning!

The unit was turned on for the 1st time and boy it was so quiet I literally had to make sure the fan was spinning outside. the unit and air handlers cool very quickly. I also tested the heating it worked superb. I wont be using this until summer time gets here honestly. that's my main purpose for purchasing it. Living in the deep south requires good A/C. Premium Home Source customer service is also top notch. I would recommend anyone to give them a try. THEY ROCK!

One of the best purchases I've ever made

I'm renovating an older house built in 1966. The house had central air but the duct work was disgusting. Moldy and filled with dog hair. I removed all the ducting and the air handler. I got some bibs on replacing the central air and was blown away by how much it would cost. We had been using portable ac units but my wife and I could not stand the noise and the vent going out the window. Being a DIY kind of guy, I decided to try mini split units but was not sure if they would do the job. I bought this unit and I couldn't believe how easy it was to install. I worried that it would still be noisy. Boy! was I wrong! We pleasantly surprised to see how quiet it was. It cooled the room quickly and easily. We liked it so much that we bought another unit for the garage. I highly recommend These units and intend to buy several more for other rooms.

Good Product

Ordered this mini-spit system in mid July and it was delivered July 27. Premium Home Source had a great price - the best I was able to find online when you factor in shipping and all other fees (they were one of the only retailers with free shipping). Easy to install and just finished the wiring. Turned the power on and went through the tests, then set the temperature for cooling the house. The unit kept my entire 2,600 sf house at the set temp by itself. I have a central furnace and duct works running on propane in a well insulated low heat loss house. After a few days of running it looks like electric cost is significantly less than propane cost. Very silent operations both inside and outside. Good functions with remote and wifi through phone app. Very happy so far.

Easy to install - happy with the units!

Installation from start to finish is simple and straight forward. My hardest part was determining exactly where I wanted to install the unit. I opted to use the full 25 feet of line set as to not have it bundled which is ok to do but I'm a stickler for a smooth finish look. I would also suggest making a punch list before you begin. I choose to pour a slab for the outside unit instead of the bracket mount or other options for my install. It truly is DIY if you have knowledge doing any electrical safely and by code. My installation took a little longer than Mr Cool's video (recommend) did but only because I ran in to a triple wall stud drilling my through wall hole for the line set. Again, it's straight forward and the end results were a room staying at very cold temperature with little to almost no noise. My ceilings fans have a higher hum than this unit. The outside is just as quiet, you have to see the fan turning to know it's running. It's only been running for a month but I feel confident it'll last. Also made a couple calls to them for clarification and they picked up the phone immediately and answered my question.

Great DIY Mini Split system

The Mr Cool system is unbeatable as a DIY guy. I was leary since I have no HVAC experience but after watching others do the install on you tube I decided I could do this! The units arrived really fast from Premium Home Source and I immediately noticed how professionally the components were packed. You could easily tell that Mr Cool takes pride in their product. Installation was rather easy following the instrictions and watching videos along the way. After completion, the unit works like a champ. I installed the the 12k unit in the 400 sf bedroom and it works quiet and efficient. Spring in Ohio has its ups and downs temperature wise so weve already used both the heat and cool functions and I am pleased to announce that my Mr Cool performed both flawlessly. I am so happy with this unit that I am going to purchase another bigger unit for our great room. I highly recommend Mr Cool. Save big money and do it yourself!

PULL THE TRIGGER! Best Decision!

If you are hesitating this purchase, PULL THE TRIGGER! This A/C unit was a saving grace for my family. Our house is older and didnt have very good ducting throughout, which is why we decided to try a split type system. My only regret is not doing this sooner!! Both the outdoor and indoor systems are SUPER quiet (you barely even notice they are one- especially the outdoor unit). It keeps my home a comfortable 71 F now, compared to the 84-86 it would normally be in the house all day long (outside roughly 91-100 F). I havent had the opportunity to review the heating, but will update that later.

Best system to buy after all my research

I had done a lot of research before I purchased this unit. I was concerned primarily about the installation but it was rather easy. Perhaps the easiest part was ordering it from Premium Home Source. Other retailers were telling me it would be months before they could get it. Premium Home Source delivered it to me in less than 2 weeks. I like the fact that this is the only unit that is a true DIY. You should have an electrician put in the electrical disconnect per your local building codes. The rest is really easy. We have had this mini split for a few weeks now but the weather is really mild so it has not been put to the test yet. One of the last steps in the installation process was to turn the thermostat to it extremes and let it run for a few minutes. The air coming out of the unit was really cold when set to AC and then nice and toasty when set to HEAT. I think this is going to work just fine for our converted attic space. Really happy with these units and the sales team at Premium Home Source

Great DIY Product! Quiet and Easy to Install.

Bought this to cool and dehumidify my garage. Great packaging...well protected and easy to unpack once it arrived. Just follow the instructions and you will be on your way to a comfortable space. Received the newest Enhance Smart Controller which provides the WiFi link to the air conditioner through the SmartHVAC app on my iPhone. The App is great and has worked flawlessly since I installed the mini-split. I like all the features except the history. I feel the ON duration should track the compressor run time, not the system On time. I find the system on time rather worthless in tracking how efficiently my schedules are working.

Fabulous HVAC option

I purchased a Mr Cool for our vacation home as a solution to not only increase efficiency but to gain control over the internet of the temperature, allowing us to turn off the system when we arent there, but have it ready for when we do arrive. The system absolutely has exceeded my expectations. Installation was a breeze compared to what you would expect. It did need two people and wasnt easy but certainly DIY. The system performance has been nothing short of remarkable. Weve had cool nights and hot days and the Mr Cool has kept our cabin at a perfect temperature range the entire way. And I just got our first bill... we used only $15 more than last summers 2-month bill when we didnt even have AC! Fantastic. Mr. Cool is great enough Id consider swapping our primary homes main HVAC system for room-by-room mini splits!

It has been getting hotter year after year in my home. Window units weren't cutting it anymore. M...

I live in a 1920's brick and slate bungalow. I got tired of installing and removing a 10K window unit weighing 80lbs. But I didn't have the money for central air ductwork and I did not have extra capacity on my electric panel to add a 60 amp 220v breaker. The Mr Cool DIY wall mounted units made the most sense. I did need to hire a handyman to use a hammer-drill to get through the brick. But everything else, I did myself. After installation, at first I thought it wasn't working because it's so quiet. For reference, my table top fan is louder than this system, that is how quiet it really is. I got a chance to really test things out yesterday as the outdoor temperature soared to 91 degrees. I wasn't expecting weather like this so soon but I am glad to report that the Mr. Cool mini-split ran like a champ. In fact, it didn't seem stressed at all. I warned my neighbor that the outdoor unit might disturb her but when I went outside to listen, it was hardly louder than the indoor unit! I haven't installed the smart phone app yet so I can't report on that. However, I am really happy with this system since a homeowner can install it themselves, saving money. This was the right decision. Thank you Premium Home Source for helping me purchase this unit

Second purchase - very happy

This was my second purchase of a heat pump. My first one was a Mitsubishi. Both units worked fine. But this Mr. Cool unit was over $1,100 cheaper. A great warranty. I could also install this by myself with no vacuum pump. This was a real plus for me. Total installation was under 1 day. I had to have an extra hand carrying the out side unit to the back yard. I also had to have 2 people help with the line set. The line set was already connected to the inside unit. This did make it hard compared to the line set being separate on the Mitsubishi unit. But with help it went in OK. I would really recommend this unit. I install this in my garage that I converted over into office space in TN. My garage is large and Wall installation is R-13 and ceiling is R19. This unit has no problem cooling the space. I highly recommend this unit and would buy again. BTW, this was a cheaper purchase at Premium Home Source than anywhere else! They don't charge for shipping which was a huge plus. They also had a faster ETA than anyone else out there