Second machine great coffee.

This is the second Keurig coffee maker I’ve owned.The first one I used primarily with the reusable filter as I like to grind my own beans and most importantly keep the plastic pods out of the landfill. Making on average two, twelve ounce cups of coffee a day for approximately eight years, it started to fail. Even after regular cleaning and descaling the pump wouldn’t complete a full cycle and I had to run it through the same ground beans a second time using a smaller cup size to make a full twelve ounces. I figured the first Keurig machine worked well through a reasonable period of time with no problems, so I bought a newer model. I’ve been using my new Keurig for a month and because I received free coffee pods from Keurig for registering my machine, I haven’t yet used my own ground coffee in my reusable filter regularly. So far the new machine works as expected, brewing a very fine tasting cup in two minutes and twenty seconds. Yes I timed it several times, it seemed slower than the first machine I had but if you consider the wait time for the water to heat up in the older machine, my new one is actually faster. My new Keurig has a slightly larger, easy to fill reservoir, a sleeker overall design and the programmable feature that lets you dial in the strength, size and temperature of your coffee with a touch of one button is great. Overall so far I’m very satisfied with this machine and with the friendly prompt service from the Keurig company. My only expectations now are, the machine continues to work for at least the same amount of years as my first Keurig and I will find the machine works just as well with the reusable filter so my conscience isn’t always telling me to stop using the plastic pods as they are bad for the environment.

Great coffee while it worked

Have owned two of these. First never worked at all. It lit up but immediately shut down and would not turn on. Took it back to Costco and bought another. The second unit worked great and brewed very good tasting coffee. The multi-stream technology brews better tasting coffee. After about 6 months it to died. There is apparently a heat sensor that is prone to blow on these units. It can only be reset by taking the unit apart (see youtube). Many appliances have heat sensors for safety, but they reset automatically when the unit cools.

Works great until you descale it and it dies.

We've had our coffee maker for about a year & a half and successfully descaled it twice. The descale light came on again yesterday, so we descaled again. We went to make coffee the next day & it was completely dead. I did a quick internet search to find this is a very common problem, the thermostat can overheat during the descaling process, or if the water tank runs out. Then this happens, the unit dies. I found another video that showed how to disassemble the coffee maker and then put a paper clip in the center of the thermostat to reset it. That process fixed the coffee maker & it works again. Why don't they use a self-resetting thermostat? Why don't they have service access to reset? I'm betting it's so they can sell more coffee makers.

I love this Keurig! I have many different types of coffee machines, I’m basically a coffee fanatic! Many of them are a little complicated and have a lot of steps, a lot of cleaning and maintenance involved, so it’s nice to keep a Keurig on hand for a super simple cup of joe every now and then! This Keurig K-Supreme Plus Single Serve Coffee Maker is the perfect option when it comes to quick and simple! I also really like the look of this Keurig, as compared to the larger original Keurig style machines. This one is smaller l, it’s sleek, it just has a more upscale look. It does a great job!

I can’t say enough about this machine. It makes me happy every time I look at it. It’s quieter than my Duo or Classic were, and holds more water. It doesn’t take up a lot of space on my counter as it’s more compact than my old machines were. There are a couple of minor cons; first, the tiny bit of spatter that it creates does show more on the grey plastic plate behind your cup so a little more wiping down is required and second, the adapter that you use to brew your own ground coffee or tea (non-pods), requires you to pop out the current basket that comes with the machine, to install the adapter. If you use only ground coffee or lose leaf tea bags, it’s no big deal. Just leave the basket out and use the adapter every time. But if you switch off between pods and fresh ground, it can get to be a bit of a pain. I circumvent that issue by using a steeping cup for my husband’s tea bags and pods for my coffee. Overall, I love this machine more than any other Keurig I’ve owned. Another reviewer videoed the carafe jiggling. If you push it down until it clicks in, it won’t jiggle. I’ve had mine for a few weeks now and just love it. No problems.

So glad we upgraded!

It was so worth upgrading to a new model! We have had a keurig since they be came a thing. We got our first one 17 years ago and only replaced once. It finally broke and we had to replace so went with this one. What a difference!!! The newer system makes way better coffee. They have multiple holes and options for strength. It also doesn't need to preheat which is great! The one hole original machine made much weaker coffee and I had always assumed that some of the cups were just lacking in the amount of coffee that was in the cup. That was not the case. So glad my old one finally broke and I was forced to buy a new one!

Works but the descale is ridiculous

Works like a normal Keurig machine it does coffee. But after a while you will have the descale message displayed and you will have to descale the unit, it is ridiculous the amount of water that you have to circulate it is like they want you to wear out the unit descaling it ! I almost could understand if you use very bad water but lets be honest most city water is not that bad. There should be an option to reset the descale without doing it.

LOVED IT, UNTIL . . .

Keurig … DO NOT BUY KEURIG COFFEE MAKERS! Keurig is well aware of issues that render the coffee maker I received as a gift 7 months ago, yet they are still taking money from trusting consumers, all the well knowing it is only a matter of time before it stops working! I received as a gift for my birthday last year. In 7 months of light use, it stopped working. I descaled and cleaned it regularly. I researched on the internet and, lo and behold, there are all sorts of posts and videos of issues with Keurig coffee machines that stop working within a short period of time. So I called customer support who kept saying don’t worry, we will take care of you. Told me to brew coffee without a pod. Started to work, then stopped again. I was then put on hold within 2 minutes, he came back on and told me it cannot be fixed but not to worry, they would replace it. Really? It’s 7 months old. Still looks new! And all they did was trouble shoot onetime and know it needed replaced! Hmmm . . . Sounds like I wasn’t the first with this issue. All the need is a receipt. But I got it as a gift. I do not have a receipt. They told me all I have to do is ask whoever gave it to me for the receipt. Really? I am very uncomfortable and do not feel comfortable in asking for my brother in law for the receipt. Why? Well, If he does not have it, he and his wife will feel bad and most likely go out and buy a new one. THEY SHOULD NOT HAVE TO! I’m not doing that! I am not going to put them in that position. Who keeps a receipt for a gift they gave to someone else, 7 months ago? I understand KEURIG’s policy is to have a receipt. But many are given as gifts. I do not appreciate being put in the position of asking my brother in law for the receipt for reasons stated above. As a consumer, who would think a new, recently released, btw, Keurig model would die so quickly? It’s ridiculous! So save your money! Keurig uses this loophole so they do not have to honor their warranty! For a machine they continue to sell even though they know very well it is defective! They 100% know this is a major issue with this model, and many of their other models as per my research. So before you buy and waste your money, research on the internet, go to YouTube and watch videos. Choose another company to buy your product from. They continue to sell a machine that they know is defective and they do not stand behind their products and do the right thing. They are taking advantage of trusting consumers, all the while knowing they are doing so, and the consumers are just collateral damage.

Terrible Machine

I bought my first Keurig K-Supreme Plus Single Serving early December 2023, it leaked and would not or could process Coffee pods made by Maxwell House so I thought it was a fluke so I returned it and got another one. Same issues with the second one. Returned it and actively looking for another manufacturer.

I returned it

This would have been my third Keurig, I was attracted by the new brew jets and the adjustable brew strength and adjustable temperature. This machine didn’t deliver even with the same pods I’m used to the coffee had a strange taste, could be because it’s new. The temperature and strength was not hotter nor darker.