Cheap materials and faulty LED

honestly, I thought that for the price I was paying, I would get a higher quality product. The hardware that comes with the product is cheaply made and bent while I was installing it (mounting plate and screws). It took way longer than it should have to install because of this (I've installed several fixed and hanging ceiling lights and fans with no issues before). After all the hassle, it turns out half the LEDs don't work. I went to take the light down to troubleshoot, but now I can't even unscrew the light from my ceiling because the threaded knobs won't unscrew from the mounting screws. The light itself is beautiful, but the money you spend is on aesthetics and not quality materials. I'm afraid I'll probably damage it beyond returning to even remove it from my ceiling now.

poor customer service and wrong information given my customer service

I purchased a 32" round drum chandelier to go over a kitchen table. I am not familiar with lumens and therefore contacted customer service prior to a purchase. I was told that 3-5000 lumens would be good lightening for my kitchen. I had it installed. The light is dim and without additional lighting, it's a dark, dull eating area. Unfortunately, I was told today it can't be returned once it is hung. An $800 chandelier, no returns, no exchanges. Be sure to clearly read their policy, not glance at it. I did see returns and exchanges and assumed I could return or exchange. Amazon carries many Kichler chandeliers, shop amazon or elsewhere...I'm paying the price. Big company, poor policy. Lesson learned.

Beautiful light fixture. Well made

Beautiful light fixture. Well made

Looks Beautiful, But Once Hung, Not so Much

My wife and I purchased two (2) of these chandeliers for our new home’s dining area and three of the matching pendants for over the kitchen island. Online, they look great with the support wires straight, but the power wires hang loosely (see photos). They are only attached to the support wires by a tiny clear rubber band. Kichler needs to re-think this as it appears to us to be a design flaw or manufacturer defect. There is no way to tightened the power wires once hung. You would think the power wires would either be taut like the support wires or enclosed in a thin conduit or tube so it didn’t look so unsightly. The matching pendants also had flaws in tha they did not hang straight, no matter how we tried to work on the support wire.

Light Exploded

We bought this light and within 2 weeks we had a situation where 2 bulbs exploded and caught fire. Litfad, the maker of the light, has not responded to numerous requests to replace the light. I would not recommend purchasing this light.

Very Happy

This chandelier came very well packaged and was delivered quickly. Love the fixture. High quality. My only disappointment was that I thought the fixture was black and gold, it is actually brown and gold. All the pictures appear to be black.

I received my fixture from an open box purchase with no installation book. The wires appear twisted but I’m unsure if I can remove them and untwist.

Only thing I do not like are the two clear power wires that were not shown in picture.

Only thing I do not like are the two clear power wires that were not shown in picture.

So stunning

It’s very nice...a little pricey. Makes a bold statement. It sheds a lot of light and it can be controlled. Purchased it in the black and brass color. We are very happy with is purchase. Also, Lighting New York has the best prices so you can update your home and save money at the same time. Their customer service is wonderful too. Very gorgeous, well made, love the dimmable LED feature Directions are terrible, like most are. Made sure we had power, installed the light, nothing....so, figured out our existing dimmer switch, did not work with the LED. Installed new switch, perfect!Wish they could have enclosed a list of troubleshooting. We almost torn up the ceiling thinking something was wrong.

Chandelier

Great design and great value