Mattress good so far but delivery HORRIBLE.

Mattress seems to be good but the delivery experience was HORRIBLE. It took several weeks for it to be delivered after purchase, which is fine. We had the “white glove” delivery which was supposed to include bringing in and setup.We received notification of delivery date and timeframe along with instructions on how we needed to be ready for setup which we agreed via text and email. We received confirmation again the day before scheduled delivery and were ready to receive delivery the next day as notified.Approximately 1130 pm, the night before our delivery, we receive alerts on our security cam and hear a large truck driving away. We look outside (it’s raining) and the mattress was left propped up against our garage door. There was no knock on our door and doorbell wasn’t pushed. If we didn’t know that, it would have likely caused damage to our garage door if we had opened it unknowingly. We have the delivery saved on our security cameras.We were able to pull it inside ourselves but this would have been a rough situation for someone that is elderly or disabled.We notified Sam’s Club the next day and was told we would be “compensated” for the inconvenience. It’s been over a month and still nothing. We call to follow up and Sams Club indicates the the delivery company will compensate and when we speak to the delivery company “RXO” we’re told that sams club will compensate.At this point, we realize nothing is going to happen. It may be a great mattress but until Sams gets a new delivery service, I would definitely avoid purchasing from them unless you enjoy a runaround which includes your new mattress being left outside at night, in the rain. Less

Extra firm = hard as a rock

Just received my king, extra firm set today and let me tell you, it is like lying on a boulder. NO give whatsoever.I do highly commend the delivery company. They were EXCELLENT in their communication and did everything exactly when they said they would.

Extra Firm is awful

I did not see that the item was not available for return until this morning. It has been less than 24 hours of having the mattress and I hate it. If I can't have a return, can I please have some sort of an exchange?

We love this set! Our backs don't hurt and we sleep so much better!

Low Quality - Horrible Customer Service

DO NOT buy Serta or BeautyRest! Mattress was noticeably sagging on both sides when received. After a couple of months concave on two sides. Contacted CS for a return, but it took numerous calls and e-mails to eventually schedule a pickup. Waited all day for pickup but no one showed or called. System says pickup was complete and no one home. Called CS several more times, but still no pickup scheduled and no resolution.

Love the bed

We ordered a medium and have found it too soft for our needs. Otherwise OK

Excellent high quality firm mattress

I bought this after trying another mattress which said firm but was not firm. Me and my wife are extremely happy with this mattress. It provides great support, does not sink in and is firm. It also has small cushioning kind of top which does not make it feel like a rock. Definitely recommend this to anyone looking for a good FIRM mattress.

Great purchase!! Mattress is firm but very comfortable!!

Excellent mattress.

Very good mattress.

Very comfortable!