Not installed yet but I’m loving what I have seen when my brother helped me take it out of the box to exam it for any damages. Just so BEAUTIFUL, I can’t wait to have it installed after I get my downstairs painted so I can move my newly painted cabinet to make room for my new pantries I painted that will create my built-in refrigerator look and my new counters. Then I will come back and add pictures with my new faucet and new back splash. All from Wayfair.

Does not work as advertised. Buyer beware!

First Paterson smart faucet was faulty out of the box. Mine replaced the body of the faucet. After installation, the swipe functionality does not work to change the temp of the water; items dispensed at the same temperature regardless of swipe direction. Documentation is completely inadequate to troubleshoot and wait times when calling the support number are 93 minutes. Absurd.

Hmm.... Moen ... faucet

In July 2024, during a phone conversation and asking advice about the second generation of faucets, I was advised by a Canadian Moen customer service representative to DO NOT BUY ANY EV2 faucets because they (Moen Canada) cannot provide spare parts. Has this EV2 faucet a so low quality?

Mown kitchen faucet

Seems like a high quality faucet. The price seems a little high but I guess you get what you pay for.

Do not buy

Just installed, mechanical went smoothly, can't connect smart features. Apparently, the faucet only supports a 2.4g network. I have a google mesh network that does not split out the 2.4 and 5g networks, not googlea fault, bad design of the faucet technology. Do not buy if you have normal everyday tech i.e. a mesh network. Very Disappointed.

App Setup Needs Some Serious Improvements

I just installed my new Smart Faucet. At this time, manual controls do not work, touchless does not work. The only thing partially working is the app. Sometimes it works, sometimes it doesn't despite the app health status showing Green. The setup of the app is the worst experience I've ever had with an app. Let's start with name of the app. Instruction manual says to download the Moen app. This gives you the impression there is only one Moen app. Wrong! The product is called "U By Moen Smart Faucet. There is a U By Moen Smart Shower app but no other U By Moen apps. It's the Moen Smart Water App. Once you launch the app, if you don't get everything performed within a certain length of time, the app times out. And I'm talking less than 5 minutes. Each time I restart the app, I had to go through the registration process. I received 8 emails from Moen. Once it's registered, it should be registered. If I am moving onto the next step in the setup, I assume the previous step is complete. The Moen wifi also times out after about 5 minutes and you have to reset the control box by unplugging it or inserting a paper clip in the reset hole.

Excellent Faucet

Excellent product and service. Faucet was easy to install and very well made. Delivery was quick. Very happy with product and service provided.

Love this

Great Faucet

Just installed this faucet to replace a Koehler Clairette kitchen faucet that was installed about 7 years ago. The Moen Paterson is well built and was extremely easy to install. The spray features appear to be much better than our previous faucet. So far I believe it’s well worth the price for a quality faucet.

I LOVE this faucet! We got it in black and it is so attractive in our kitchen. Would definitely recommend it!

Great quality and good price

Quality Construction

Very nice faucet. Quality construction. I wish the spray hose was longer than 12 inches. But, my old faucet had long spray hose and I'm getting used to the shorted one. Still gets a 5 star rating from me.

Love love love . Gotten so many compliments and inquiries about this faucet .

DO NOT WASTE YOUR MONEY

I have over 90 devices in a fully connected Smart Home. This faucet is the worst Smart Home device I have ever purchased - it is also the most expensive. Consistently goes offline. Consistently we can't get it to turn off or on by waving our hand. On a regular basis the device disconnects with our Wifi network. The programmed presets I set up in the Moen app do not work.

I am way too familiar with under my sink.

This product is horrible. When it’s not losing wifi connectivity, it just flat out does work. Today I couldn’t even get water to come out. I had to go under my sink again and reset everything. I have been under my sink more in the last five months than I have been in 25 years of homeownership.

Love this faucet!! Great quality! Completed my farmhouse kitchen look!

Great quality and beautiful.

5 Stars

Gorgeous faucet! Has two handles options, we preferred standard over the wheel because of our design. It looks great and has great quality! It arrived fast and perfectly packed!

Poor handle design and functionality

2 years old constant issues with inset screw loosening

Love faucet, but controller has significant issues

We love this faucet when it is working. We are now on controller #5 in a 3 year period. The faucet works for 6-8 weeks and then the hot water flow slowly goes from normal to a trickle. Once water is hot it does this toggle from a trickle to a little more than trickle but takes forever to fill anything. Moen customer service has been great to deal with. They confirm controller bad and send new. I have gotten replacement down to under an hour, but what a pain to keep doing this. I have a bad back and keeps getting harder. They offered at one point a different type faucet with motion but no voice control, but I will only do if they send a plumber with it. Hopefully one day they will figure out the issue. I sent one controller back for diagnostics, but they would not tell me what the issue was. This can’t be cost effective for them.