Looks nice but brass is painted on plastic

I have a lot of brass and walnut in my home. This fan compliments my decor but only when looking at it from a distance. I was really disappointed to find out the brass is painted on plastic. We ordered a 24" downrod from Lumens which also matches the painted on look. I'm sure most people won't even notice.

Everything's good!

Everything's good!

Not able to return

After learning that I would have to pay for shipping to me and back for a fan I ordered also learned that the download for that can’t be returned at all. I don’t understand how y’all have an online presence at all.

Fan

The fan was easy to put up. The light is bright and came with light bulbs. It looks great. It was worth the money.

Shipping delayed twice. I would’ve

Shipping delayed twice. I would’ve rated only one star if the customer rep did not give me a credit for the delayed shipping even though the purchase total did not qualify me for the credit.

quality product

quality product

perfect match

We have high ceilings and needed a longer downrod for our new ceiling fan in a bedroom.

HORRIBLE "COMPANY" ZERO CUSTOMER SERVICE

HORRIBLE "COMPANY" ZERO CUSTOMER SERVICE

Never received the product and

Never received the product and they refuse to process a refund because they say it is shipped and lost by FedEx. FedEx shows it has never been delivered but still can't get a refund

Never got. Horrible company to

Never got. Horrible company to try and work with

I have not received this

I have not received this item and it has been a painful experience getting a credit back for it

Unit was never delivered under

Unit was never delivered under my original order. Carrier (UPS) confirmed that tracking # provided was incorrect as it was for another customer and they never received my order. I had to contact the customer support 2 weeks later (and argue with them) to get the product shipped again. Product was never shipped the first time. Quick shipping the second time

Fitscwell

Fitscwell

Terrible Customer Service

Wrong size and returns not allowed.

It is what it is. An extension rod

Excellent!

Beautiful lighting and fan.

It’s very beautiful. Puts out a lot of light and is a wonderful fan.

I'm Glad to Know About This Source

Build.com had what I needed when other retailers didn’t. Recri ed my item very quickly. Good comminication, too.

Kind of cheap but look ok for now

Poor customer service

Poor customer service