Dont buy from lowes

AWFUL CAME BROKEN

Delivery error

Only one piece, the tank have been delivered. Called CS twice, they can't find it

Lowe's needs to cut ties with this vendor

Never received half of toilet, vendor didn't provide tracking and never told us it broke in shipping. Had to go in to store for an employee to tell us why it never showed up. Then when they shipped a replacement the second one arrived damaged too. DO NOT RECOMMEND BUYING THIS TOILET FROM LOWES, go anywhere else! Lowe's customer service also one of the worst to deal with. 3rd toilet pending now, delaying our project nearly a month at this point.

Terrible service at Lowes, misleading info

Had a terrible experience with lowes. The picture on lowes.com shows that it has a seat cover, and then there is an item in the description saying that it doesn't include the seat cover. This really requires customer to carefully review ALL descriptions to get the accurate sense on what's included. When I shared the feedback with lowes, the customer service representative basically says "it's mentioned in the description. it's your fault for not reading every single bit...".

[Rewarded Review] Terrible shipping experience.

The toliet was shipped in two pieces, 1 box never came.

Pick up

It was the easiest pick up ever!

[Rewarded Review] Toto aquia toilet is the way to go for new toilets

This toilet has clean lines and is easy to clean around the bottom

Perfect for powder room

Love the sleek look and dual flush. Exactly what I was looking for, it works perfectly in our powder room.

Product great! Delivery not so much!

I strongly recommend the product, five star. I do not recommend the delivery option, 1 star. The order arrived five days later than promised and the delivery men refused to bring the boxes in the house. I unloaded the boxes from the pallet and asked them to take it with them, they refused. I could have picked it up myself and received the same service, less the $80 fee!

Inside different

I have a few toto toilets, the all look similar on the outside but this one is different on the inside and took some time to get used to. It is kind of narrow on the inside and the flushing system is very powerful. I did order it online and thought it would be the same as the older ones I have. Works great though.