Broken parts, missing screws, bad quality

This kit contains multiple broken parts, does not come with enough screws to assemble it, and many parts that are misaligned and require modification. The assembly guide is missing many crucial steps, so you are left guessing when? Trying to figure out how to put it together. Multiple parts do not align correctly and leave large gaps. Additionally, there are pieces that are not advertised either online or in the instructions that have to be assembled together. The floor and ceiling come as two pieces instead of one as shown in the assembly video and require careful alignment and screwing together without any alignment, features, or guides.

+3 more

great customer service

I am happy to say that when i ordered from this company… the delivery driver called me to confirm address and location before he left the package. definitely great customer service there from the delivery person. I hope to have many more positive interactions with this company with future purchases.