Excellent product and customer service

This toilet looks sleek and flushes well. The tank lid was dented and noticed after install. The customer service was amazing: quick and shipped a replacement lid promptly. Highly recommend brand!!

This toilet is great. Flushes great and quietly. I agree that the plastic seat cover is not strong enough for sitting on but the seat itself does not wiggle.

customer service is impeccable

Hello,

Customer Service

My toilet was missing some parts when delivered. Called Horow and they immediately responded, sent the parts and followed up with me. Horow knows how to treat customers right and I would buy from them again and recommend them to friends and family.

STUNNING Black Toilet! Stylish and contemporary. I’m very picky and this model is hands down the best design I found on the market. Very comfortable seat and buttons work great. Looking for less abrasive cleaning products for it because some dye does come off. Do yourself a favor and get clear caulking for the seal- white looks terrible. Great customer service from Horow. Highly recommend this toilet.

The finish isn’t quality nor is the seat. The flush water does a poor job of flushing and you have to flush twice which uses more water than a normal toilet.

Horow Customer Service

I reached out to Horow for a replacement part. They went above and beyond to help me.

I enjoy the color and the presence of dual flash.