Very happy!

Really like the lock and the app seems to work well. Primary hiccup was the first lock was BO. Installed the lock but couldn’t get it to connect, they sent a new lock after I contacted them. Once I was able to talk with someone problems were handled quickly. Getting someone on the phone…let’s just say they don’t do that very well. The so called AI chatbots suck. Not just theirs, all of them!

Easy to Install and High Quality Product

Needed z-wave functionality. I was able to install and integrate with my Alarm.com system as a home owner with basic skills. Product is high quality with a nice build and finish. I appreciated the ability to get the finish in polished chrome to match my decor.

Wonderful lock. Looks nice and stylish and now I never have to get keys out of my bag. My door did not have a previous deadbolt in place so I hired someone from Home Depot’s handyman services and he was able to do all the measurements and drilling to add this deadbolt lock to the door. Amazing quality and service all around.

Poorly engineered

I bought this lock about 2 years ago. After about 18 months it started burning through batteries about every 2 weeks. When I called (and waited on hold for 30 minutes) Schlage they said it was the "power chip" that was bad in all these locks. They quickly sent me a new lock...which I had to install the complete mechanism.

Upset customer

I needed a 5" deadbolt for this lock. After i got one sent from you it didnt work. Then the company sent me one as yours didnt fit. Theres didnt fit either. After waiting fir a licksmith and a manufacture rep to get back to me, found our that a 5" deadbolt isnt made for this lock. When I finally found out and tried to send it back it was too late and I couldnt get my money back.

Intermittently stops working

Keypad goes dead intermittently. Ordered replacement units, same thing. Several calls with tech support, same thing. Unreliable when you’re standing trying to get into your house but can’t.

I have installed 4 of these on two homes

I have installed 4 of these on two homes that are now going on 6 years. Heavy use with one door opening and locking 20 times+ per day with batteries lasting about a year. Highly recommend this product and integrates nicely with Ring app. Had a battery leak which destroyed the motherboard inside of one lock and replaced it with this purchase.

Mine lasted 9 years

My Schlage smart Z-wave smart deadbolt lasted 9 years. I used it with SmartThings and Alexa. The electricals died, but I’m ok with how long it lasted especially with the brutal Texas heat. I upgraded to the latest model, the Encode Plus, and the installation is almost the exact same. Very smooth upgrade. Hopefully the next model lasts at least 9 years too

Unreliable

We have had this lock for a year and the battery has drained multiple times, locking us out. I contacted Schlage customer service after two months of owning the lock, the first time it happened. This did not work! Don't buy this model.

so easy!

After trying two kwikset locks that had a sleeker look and spending hours on both trying and failing to get them to work I finally decided that looks weren’t that important. I can assure you, it was not user error. I’ve installed plenty of deadbolts and read several dofferent manuals I installed this Shlage deadbolt and was done in 5 minutes!! Highly recommend!