Dear Keaton

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Frequently Asked Questions

Dear Keaton allows returns within a specified period, typically 30 days. Customers must return items in their original condition and packaging, and refunds are made to the original form of payment, less original shipping and handling charges.

What is the return policy for Dear Keaton?

Are there any items that cannot be returned?

Returns on freight shipped furniture or sale items are not accepted.

Who covers the return shipping costs?

Customers are responsible for return shipping charges unless an item is defective or an incorrect item was received.

How can items be returned?

To initiate a return, contact Dear Keaton customer service at the provided email or phone number for detailed instructions and to purchase a return shipping label if necessary.